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Netox Delivery · Change Management

Change that people adopt and sustain

We help organisations prepare their people for change, support them through it and embed new ways of working. We draw on Prosci and the ADKAR model, adapted to your culture and pace.

Discuss your requirements Our approach

01The challenge

What we typically find

New systems, structures and processes only deliver value when people use them. Yet change activity is often treated as communications at the end of a project, rather than planned from the start.

Staff hear about change late, managers are unsure how to support their teams and resistance builds. Adoption stalls, workarounds appear and the expected benefits do not materialise.

Organisational change also carries obligations. Restructures need careful consultation, clear rationale and fair treatment, alongside practical support for those affected.

02Our approach

How we work

  1. 01

    Discover

    We assess the scale and impact of the change, the groups affected and your organisation’s readiness. We review past change and current sentiment.

  2. 02

    Define

    We agree the change vision, objectives and adoption measures. We map stakeholders and define the sponsorship and change network you will need.

  3. 03

    Design

    We design the change plan, including engagement, communications, training and resistance management, aligned to the delivery plan and key milestones.

  4. 04

    Deliver

    We run engagement and training activity, equip managers and change champions, and track readiness and adoption, adjusting the plan as feedback comes in.

  5. 05

    Improve

    We reinforce new behaviours, measure adoption against agreed indicators and transfer ownership to business leaders so the change is sustained.

03Deliverables

What you receive

  • Change impact assessment
  • Stakeholder map and engagement plan
  • Change and communications plan
  • Training needs analysis and training plan
  • Change champion network and toolkit
  • Readiness and adoption tracking dashboard
  • Sustainment and handover plan

04Typical team

Who we mobilise

  • Change Lead

    Leads change strategy and advises sponsors and senior leaders.

  • Change Manager

    Plans and runs engagement, readiness and adoption activity.

  • Communications Specialist

    Develops clear, timely messages for each stakeholder group.

  • Training Lead

    Designs and delivers training that prepares people for new ways of working.

05Outcomes

What changes for your organisation

  • 01

    Staff understand why change is happening and what it means for them.

  • 02

    Managers are equipped to lead their teams through change.

  • 03

    Higher adoption of new systems, processes and structures.

  • 04

    Resistance identified early and addressed constructively.

  • 05

    New ways of working owned by the business after handover.

01

Programme Management & PMO

Programme leadership and PMO set-up that bring governance, benefits tracking and clear portfolio reporting to complex change.

02

Project Management & Recovery

Experienced project managers who deliver to plan, and recovery specialists who stabilise troubled projects and return them to a credible baseline.

03

Product Management

Product leadership across discovery, roadmap, launch and product operations, so teams build what users need and organisations can measure value.

05

Interim & Fractional Leadership

Senior programme and transformation leaders on an interim or fractional basis, mobilised quickly to lead critical change or fill a leadership gap.

Discuss your requirements with Netox Delivery.

A senior member of our team will respond within one working day. We will be clear about whether we are the right fit.

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